System Flow — How It Works
01
Onboarding
Owner shares one file
All services from the past 12 months — or however far back records go. This is the only setup step the owner does.
📊
customers_2024.xlsx
134 rows · shared via WhatsApp
NameWhatsAppCarServiceDate
Ahmed K.0501234567BMW 5Oil change01 Jan
Sarah M.0559876543RR SportFull service03 Jan
James T.0521112233Audi A6AC service05 Jan
Ravi P.0554445566Merc C200Brakes07 Jan
· · · 130 more rows
›
What we extract
Name · WhatsApp number · Car · Service type · Date
Missing fields default gracefully. Duplicates removed — only the most recent service per customer is kept.
What gets calculated
Reminder due date = service date + interval. If already overdue, enters next morning's batch immediately.
Oil change 75d
Full service 150d
AC 300d
Brakes 240d
Tyres 150d
02
Daily Reminder Engine
Every morning at 9am — reminder sent
System checks whose due date is today. Sends Touch 1. Tracks reply status. Fires Touch 2 on day 7, Touch 3 on day 14 if no reply.
Touch 1 — Day 0
GG
GarageGrow
Al Quoz Motors
Al Quoz Motors
Hi Ahmed 👋 Your BMW 5 Series oil change was 3 months ago — time for a refresh?

Reply YES to book a slot or STOP to unsubscribe 🔧
9:04 am ✓✓
no reply
Touch 2 — Day 7
GG
GarageGrow
Al Quoz Motors
Al Quoz Motors
Just checking in Ahmed — your BMW is overdue for its oil change. Reply YES to get our booking details 🔧
9:04 am ✓✓
no reply
Touch 3 — Day 14
GG
GarageGrow
Al Quoz Motors
Al Quoz Motors
Last reminder from us Ahmed. Call directly: +971 4 XXX XXXX

Reply STOP to unsubscribe.
9:04 am ✓✓
no reply
→ done
Touch 1
Day 0
Touch 2
Day 7
Touch 3
Day 14
Sequence
Ends
Touch 2 and Touch 3 are sent only if the customer has not replied. If they reply at any point — YES, STOP, or anything else — the sequence adjusts immediately. After Touch 3 with no reply, we stop permanently.
03
Customer Replies
Three paths — each handled automatically
Whatever the customer replies, the system knows what to do. No manual intervention needed.
Customer replies YES
GG
GarageGrow
Al Quoz Motors
Al Quoz Motors
Hi Ahmed 👋 Your BMW oil change was 3 months ago — ready to book?
9:04 am ✓✓
YES
9:11 am
Al Quoz Motors
Pick a slot 📅
9:11 am ✓✓
Wed morning
9:13 am
Al Quoz Motors
✅ Booked!
📅 Wed morning
🔧 BMW oil change
📍 Al Quoz Industrial 3

See you then!
9:13 am ✓✓
Owner notified instantly
Owner's personal WhatsApp receives: Ahmed · BMW · oil change · Wed morning · via GarageGrow
Customer replies STOP
GG
GarageGrow
Al Quoz Motors
Al Quoz Motors
Hi Sarah 👋 Your Range Rover Sport full service was 5 months ago — time to book?
9:04 am ✓✓
STOP
9:18 am
Al Quoz Motors
You've been unsubscribed from Al Quoz Motors reminders. We won't message you again. Have a great day! 🙏
9:18 am ✓✓
Permanently unsubscribed
This number is never messaged again from this workshop. Flagged in the system immediately.
No reply after 3 touches
GG
GarageGrow
Al Quoz Motors
Al Quoz Motors
Hi James — your Audi A6 AC service was 10 months ago. Book a slot? Reply YES 🔧
9:04 am ✓✓
Day 7 — Touch 2 sent
Just checking in James — AC service overdue. Reply YES 🔧
9:04 am ✓✓
Day 14 — Touch 3 sent
Last reminder James. Call: +971 4 XXX XXXX or reply STOP.
9:04 am ✓
Sequence closed
After 3 touches, we stop permanently. No spam risk. No harassment. Customer stays in system for future re-entry if they visit again.
04
End of Day
Staff logs each completed job — one message
No app. No form. No portal. One WhatsApp text after each job is done. The system handles everything else.
Staff sends to GarageGrow system number
SYS
GarageGrow System
Log completed jobs here
Ahmed, 050-123-4567, BMW 5 series, oil change, done
6:42 pm ✓✓
✅ Logged. Ahmed will get a reminder in 75 days (oil change interval). Review request sending in 30 mins.
6:42 pm
Sarah, 055-987-6543, Range Rover, full service, done
6:44 pm ✓✓
✅ Logged. Sarah — reminder in 150 days. Review request in 30 mins.
6:44 pm
›
Review request — 30 minutes later
GG
GarageGrow
Al Quoz Motors
Al Quoz Motors
Hi Ahmed! Hope your BMW is running perfectly 🚗

A quick Google review would mean the world to the team — takes 30 seconds:

garagegrow.ae/review/al-quoz-motors
7:12 pm ✓✓
Done! Left you 5 stars ⭐️
7:28 pm
Thank you so much Ahmed, that means everything to the team! 🙏
7:28 pm ✓✓
05
Monthly Report
1st of every month — sent to owner's personal WhatsApp
Everything that happened that month, in plain numbers. No dashboard to log into.
AQ
Al Quoz Motors — Owner
Personal WhatsApp
📊 GarageGrow — May Report
Al Quoz Motors

Reminders sent: 68
Customers replied YES: 14
Bookings confirmed: 11
Reviews requested: 54
Review link clicks: 31
New Google reviews: +18
Rating: 4.6 → 4.8 ⭐

Est. recovered revenue:
AED 16,500
Jun 1, 9:00 am
›
What the report includes
Reminders sent — total across all touches
YES replies — customers who responded and booked
Review clicks — tracked via unique link per workshop
Google rating delta — pulled automatically from Google Places each week
Estimated revenue recovered — bookings × workshop average ticket
The guarantee
15% more returning customers in 90 days — or we refund every monthly payment. The report is how we both track this together, month by month.